Policies

Ellgia offer comfort of full compliance of a business that meets and exceed the legislative requirements ensuring our services can deliver on the quality and environmental improvements our partnership can deliver. 

Quality Policy Statement 

Ellgia is committed to delivering a market leading experience for our partners. As we have developed, we believe the need for consistent management system and experience across the Ellgia network delivers services which meet and exceed expectations. We will ensure that our systems are relevant to the needs of our customers, ensure our full compliance and enables continuous improvement. 

Download Quality Policy  

Equal Opportunities Policy Statement 

Ellgia are committed to treating all employees, current and future, fairly, regardless of race, colour, origin, religious belief, gender, sexual orientation, disability, marital status, responsibility, or age.  

Our business is locally based, and we are committed to ensuring our diversity mirrors the communities in which we live, operate and work. 

Download Equal Opportunities Policy  

Health and Safety and Welfare Policy Statement 

Ellgia is fully committed to maintaining the highest standards of Health, Safety & Wellbeing. We are  committed to monitoring and reviewing performance on a regular and ongoing basis.  

Our goal is to keep our people, our customers and the public safe through effective leadership and risk management, promoting high standards of Health, Safety & Wellbeing in the workplace and in all our activities.  

Download Health and Safety and Welfare Policy  

Environmental Policy Statement 

Protection of the environment and the climate is core to the Ellgia business.  Our commitment in our own operations and in the services provided to our customers is to apply the principles of the waste hierarchy and deliver sustainable services which reduce the environmental impact in everything we do. Ellgia is committed to its compliance obligations as well as promoting high standards of environmental, sustainability, carbon and energy management at all our workplaces, and in all our activities.  

Download Environmental Policy  

Data Protection Policy (GDPR) 

Everybody now has the right to ensure protection of what, how, why, and when their personal data used, processed, protected and disposed of. Ellgia work to ensure we meet all of our compliance targets and ensuring we are transparent in the management of your data. 

We are committed to meeting the obligations for our services, procedures, working practices, products and services. 

Download Data Protection Policy (GDPR) 

Modern Slavery Policy 

Ellgia is committed to conducting business to the highest ethical standards, while complying with relevant legislation, recognising our varied responsibilities. Ellgia ensure that there is no slavery or human trafficking in its own business and its supply chains. 

Download Modern Slavery Policy  

Website Privacy Statement 

Ellgia respects your privacy and is committed to protecting your personal data. Our privacy policies will inform you how your personal data is securely managed when you visit our website. 

Download Website Privacy Policy 

Anti Bribery Policy  

Ellgia is clear on its commitments to ensure it employs services and assesses the impact on our employees of bribery and corruption. Ellgia set out clear instructions corrupt acts of any person(s) associated with the commercial organisation together with the suitable whistleblowing channels aiming to efficiently prevent bribery and corruption. 

Download Anti Bribery Policy 

Drugs & Alcohol Policy  

Ellgia recognise the impact of both alcohol and illegal substance abuse may have on an individual’s ability to work safely and compliantly.  Ellgia have extensively communicated its expectations and the rules and expectations for employees regarding the use of substances and how that that can impair their work performance, safety of themselves and others. 

Download Drug & Alcohol Policy 

Who has access to your information

• We have access to your information. For the purpose of the Data Protection Act 1998, we are the data controller and our address. We own the data that we collect on the site.

• For the purpose of the Data Protection Act 1998 (DPA) we are the data controller and our address is (Ellgia, Unit 7, Lancaster Way, Ely, Cambridgeshire, CB6 3NW)

  • your name;

  • your postcode;

  • your email address;

  • your telephone number, if you have submitted it to the Website;

  • the summary report that the Website has generated for you as part of your use of the Website.

• We may use contractors to service the site. Where these contractors require access to personal information, we try to seek assurances that they comply with the DPA and that your information will be kept confidential. They will not use your information except to fulfil their obligations to us, and will not use it except in line with this privacy notice.

• We may have to disclose information about customers to our professional advisers to obtain professional advice.

• Other than as set out above, we will not disclose your information to anyone else.

Location of data

• The data that we collect from you is stored within the European Union.

Information we collect and use

• We collect and process the following data about you:

  • Information that you provide by filling in forms on this Website. This includes information provided at the time of registering with us, asking questions or submitting comments to experts on the Website, and requesting information or further services.
  • We may also ask you for information when you enter a competition or promotion sponsored by us and if you report a problem with the Website.
  • If you contact us, we may keep a record of that correspondence.
  • If you complete a survey on the site, we may collect that and use it within our business.
  • Details of your visits to our site including traffic data, location data, weblogs and other communication data.

IP addresses

We may collect information about your computer, including your IP address, operating system and browser type. We use this for Website administration. This is statistical data about our users’ browsing actions and patterns, and does not identify you.

How we use your data

• We use data about you in the following ways:
  
  
  • To provide you with access to parts of our Website;
  • To allow you to use the facilities and services on the Website;
  • To contact you about your requests;
  • To use and analyse the information we collect so that we can administer, support, improve and develop our services;
  • To tell you about important changes or developments to the Website;
  • To produce statistics about our customers for our investors. This information is anonymous and does not identify any individual. We can use these statisitics to allow adverts to be targetted at certain types of customers.

Data and password security

• The data that you provide us with is stored on our secure servers. We have security procedures in place to prevent unauthorised access.

• Sending information on the internet is not completely secure. Although we use reasonable endeavours to protect your personal data, we cannot guarantee the security of the data transmitted to our site. Any transmission is at your own risk. Unless we have been negligent we are not liable for any loss arising from a breach of security.

Other websites

• This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites apart from links to other companies owned and operated by Ellgia Recycling.

Changes to our privacy policy

• We occasionally change this privacy policy or the summary policy. You should therefore look at the policies regularly. Where appropriate, any changes we may make to our privacy policy or summary policy in the future will notified to you by e-mail.

Contact

• Questions, comments and requests regarding this privacy policy are welcomed, please fill in our online form.

• Contact Ely Depot, Unit 7, Lancaster Way, Ely, Cambridgeshire CB6 3NW Tel: 01223 322799 E: customerservice@ellgia.co.uk